Network TAP Return Policies

Return and Replacement Information

If your network TAP is no longer supporting your optimal network design, eligible repairs for products under a Garland Technology Warranty are provided free of charge, utilizing our standard Return Merchandise Authorization (RMA) or Advanced Replacement (AR) process.

Network TAP Return or Replacement Overview
Requests for return authorization should be made by way of email.

When your request is received by our support team, we’ll work with you to troubleshoot the issue reported. Should the problem require returning a network TAP or other Garland Technology product, you’ll be issued an RMA number. Depending on the status of your warranty and the severity of your issue, you may utilize our standard RMA or AR processes.

RMA Process

1. Request an RMA number by emailing us.
2. Return the network TAP within 10 days of receiving your RMA number, and clearly mark the RMA number on the outside of the box. Ship to:
   
   Garland Technology
   Attn: RMA no. xxxxxx
   1201 International Parkway
   Suite 165
   Richardson, TX 75081
3. Email the package tracking number to shipping@garlandtechnology.com.
4. Upon receipt of the product, we’ll provide your resolution status within three business days. A Failure Analysis Report is included in your return shipment, detailing how we resolved the problem with your returned item.

AR Return Overview

For customers with advance replacement support plans and other qualifying circumstances, Garland Technology may simply choose to advance replace the product.

An AR authorization form must be completed and secured with a purchase order (PO) or credit card. Your PO will not be executed nor credit card charged, provided the failed or damaged equipment is returned to Garland Technology within 30 days.

AR Process

1. Request an RMA number by emailing us.
2. A replacement network TAP is sent prior to the faulty unit being returned.
3. Install the replacement TAP or unit, and confirm that the issue has been resolved.
4. Package the faulty unit in the shipping materials provided, and return it to Garland Technology within 30 days. Reference the RMA number on the outside of the package:
   Garland Technology
   Attn: RMA no. xxxxxx
   1201 International Parkway
   Suite 165
   Richardson, TX 75081
5. Email the package tracking number to shipping@garlandtechnology.com.
6. Upon receipt of the product, we’ll provide your resolution status within three business days. A Failure Analysis Report is included in your return shipment, detailing how we resolved the problem with your returned item.