Technical Support
Need assistance or technical support for one of Garland Technology's products?
Your team at Garland is here to assist in every way we can.
Please fill out this form, and we will be in contact with you within 24 hours.
Or feel free to call us:
Phone : +1 716.242.8500
Browse our assets support section below for further information.
FAQ
If we don't answer your questions, please contact us. We are always here to help.
Sales and Billing
What is the status of my order?
Please send an email with your question to purchasing@garlandtechnology.com for assistance.
Who can help me with a quote I am interested in? Who can help me with a question about a quote I received from Garland Technology?
Please send an email with your question to sales@garlandtechnology.com for assistance.
Partnership
How do I become a partner?
Visit our Partner section to work with us as a reseller, MSP/MSSP, Technology Partner, or Strategic Partner.
How do I locate a reseller where my company is located?
Simply reach out to us on our Locate a reseller page and a Garland team member will assist.
Do you have any marketing material available for distributors and resellers?
If you are a Garland partner, simply login to our TAP-IT Partner Portal for access to marketing materials and training.
Products
How do I update my product to the latest firmware version?
Please visit the Request Firmware page for an up-to-date list of available firmware by product. Or submit an Online Case Form (above) with the Product Serial Number(s) OR Product MAC Address(es).
Can I use a different power source than the one provided by Garland Technology?
No, please do not. We recommend using the supplied power source exclusively with Garland Technology’s products. Failure to use the provided power supply could void the warranty.
Do I have to use Garland branded SFPs/Transceivers in Garland’s products?
No. You can use any transceivers with our products. Garland’s products support multi-source agreement (MSA) transceivers/optics. There is a chance that a low quality transceiver might cause issues, but we don’t make you buy ours.