Support and Warranty

Garland Technology's Active product lines and part numbers are NOT affected by the Apache Log4j vulnerability. If you have a question about part numbers that are on our End of Life Products list, please submit an Online Support Case Form below to talk to the Tech Support Team.

Visit our “Compliance” page to learn more about our adherence to strict regulatory standards, such as RoHS3, SVHC, REACH, and WEEE.

No, please do not. We recommend using the supplied power source exclusively with Garland Technology’s products. Failure to use the provided power supply could void the warranty.

Yes. The PSU included with the GAA line-up are universal power supplies and will work anywhere in the world.

Our AA (Advanced Aggregator) products do require a graceful shutdown. To shut down properly:

1. SSH to the device or connect to the console port
2. Then, enter these commands:

admin@OVS:~$ sync

admin@OVS:~$ sudo shutdown now

For all other Garland products, simply unplug the power supply from the power source

No. You can use any transceivers with our products. Garland’s products support multi-source agreement (MSA) transceivers/optics. There is a chance that a low quality transceiver might cause issues, but we don’t make you buy ours.

Yes! Visit our “Visio Stencils” page to view and download the files.

Visit our “EOL” page for policies, announcements, and additional information.

Nothing! Firmware updates are free for Garland Technology products currently under warranty.

Visit our “Firmware Request” page to see a list of current firmware versions and request an update file if there is one available for your product(s).

Please email purchasing@garlandtechnology.com for assistance.

Please email sales@garlandtechnology.com for assistance.

Visit our “Locate a Reseller” page, so we can assist you.

Yes! For a limited time, Garland Technology is accepting trade-ins of your network TAPs, inline bypass products and packet brokers for new, comparable Garland products at a discounted price. Visit our “Trade Up” page for more info.

Visit our “Partners” page to learn more about our various partnership opportunities.

Scroll down and fill out the "Support Case Form" at the bottom.

Visit our “Return and Replacement” page for detailed descriptions of our standard Return Merchandise Authorization (RMA) and Advanced Replacement (AR) processes.

You actually need to contact a different company called Garland Group to help you. They manufacture well-crafted kitchen equipment. Garland Technology is a separate company and we manufacture IT network equipment. (Now, we do appreciate a good burger here at Garland Technology so we hope you get your grill back up and running quickly! Good luck!)