Frequently Asked Questions
Are any of your products affected by the Spring4Shell vulnerability?
Are any of your products affected by the Apache Log4j vulnerability?
How can I find out more about Garland Technology’s commitment to environmental compliance?
Can I use a different power source than the one provided by Garland Technology?
Will the Power Supply Unit (PSU) included with the GAA10GXXAC Advanced Aggregators operate with 220V and 50Hz?
How do I properly shut down my Garland product?
Do I have to use Garland branded SFPs/Transceivers in Garland’s products?
Are there Visio stencils available for Garland Technology products?
Where can I find Garland Technology’s End of Life (EOL) policy?
Do Garland devices support the use of SNMP for pulling performance data?
What is the cost for firmware updates?
How do I update my product to the latest firmware version?
How can I check my order status?
How can I get a quote or get help with an existing quote?
How can I find a local reseller?
I have a competitor’s product, but I am ready to join the Green Team! Do you have an equipment trade-in program?
How do I become a Garland Technology partner?
Returns & Repairs
How do I initiate a return or repair for my hardware?
What does the hardware support process look like?
How do I get my grill, griddle, fryer, or oven serviced?