TAP Into Technology Blog: Troubleshooting
How to Improve Telco VoIP Troubleshooting – What every Field Engineer should know
I spent many years as a technical support engineer for a Telecommunications company that did voice and data services in third-tier markets. We would be called in to troubleshoot any performance issues with the equipment. Our customers were...
Debugging and Troubleshooting Performance Issues with the FieldTAP
With the launch of Garland Technology’s new FieldTAP, one of the perks I can boast about is getting to test and use new technology. Especially working remotely, I was excited to have such a versatile TAP to add to my gear. With the new...
How to Troubleshoot the Network Part 2: Solving Network Forensics Problems
Part 1 in this two-part series on how to troubleshoot the network focused on the most common challenges you’ll face—connectivity, performance, and latency troubleshooting scenarios. And in a perfect world, these would be the most difficult...
How to Troubleshoot the Network Part 1: Common Problems and the Tools to Solve Them
The availability of your network and IT services can make or break business performance. A full-blown outage costs 86% of companies more than $300,000 per hour with 34% saying the costs would exceed $1 million per hour. But it’s not just...
Single Points of Failure: Understanding and Eliminating Them from Your Network
With so many mission-critical processes relying on network connectivity, data center outages simply can’t be tolerated. And yet, nearly one-third of all data centers experience an outage annually. According to an ITIC survey, 86% of...